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Store Policy

Customer Care

Elevated Club NYC Store Policy

Elevated Club NYC Store Policy

Effective Date: July 2026

Welcome to Elevated Club NYC. Our goal is to provide a fast, professional, and discreet cannabis delivery experience while complying with all applicable New York State laws and regulations.

Age Requirement

You must be 21 years of age or older to purchase cannabis products.

A valid government-issued photo ID is required for every order. We reserve the right to refuse service if identification cannot be verified.

Delivery Policy

Elevated Club NYC is a delivery-focused service.

We deliver only within our designated service areas.

Delivery times are estimates and may vary due to:

  • Traffic

  • Weather

  • High order volume

  • Public events

  • Safety conditions

Our team will provide updates whenever possible.

Order Verification

Orders may require verification before being processed.

We may contact customers to confirm:

  • Name

  • Phone number

  • Delivery address

  • Age verification

Orders that cannot be verified may be cancelled.

Accepted Identification

We accept valid government-issued identification including:

  • Driver's License

  • State Identification Card

  • Passport

  • Military ID

Expired identification cannot be accepted.

Delivery Acceptance

The person accepting the delivery must:

  • Be 21 years or older

  • Present valid identification

  • Be available at the delivery address

If these requirements cannot be met, the order cannot be completed.

Delivery Locations

For safety and legal compliance, deliveries may only be completed at approved locations.

Drivers cannot deliver to prohibited locations or anywhere that would violate applicable law.

Product Availability

Inventory changes frequently.

Products shown online may become unavailable without notice.

If an item sells out before your order is fulfilled, we will contact you regarding available alternatives or adjustments.

Pricing

Prices are subject to change without notice.

Promotions cannot be combined unless specifically stated.

Pricing errors may be corrected prior to order fulfillment.

Promotions

Promotional offers:

  • are available while supplies last

  • may have expiration dates

  • may exclude certain products

  • cannot be redeemed for cash

  • cannot be applied to previous purchases unless otherwise stated

Returns & Exchanges

Due to New York cannabis regulations, cannabis products generally cannot be returned once accepted except where required by law or for verified product defects.

If you experience an issue with your order, contact us within 24 hours so we can review the situation.

Product Responsibility

Cannabis products are intended for responsible adult use only.

Please:

  • Store products securely.

  • Keep products away from children and pets.

  • Never drive or operate machinery while impaired.

  • Consume responsibly.

Payment

Accepted payment methods are displayed during checkout.

Orders must be paid according to our current payment policies.

Privacy

Customer information is used only to process orders, provide customer service, and improve our services.

We do not sell customer information to third parties.

Order Cancellation

Orders may be cancelled if:

  • Age cannot be verified.

  • Delivery cannot be completed.

  • Fraud is suspected.

  • Payment cannot be processed.

  • Required information is inaccurate.

Right to Refuse Service

Elevated Club NYC reserves the right to refuse service to anyone who:

  • violates store policies

  • behaves aggressively toward staff

  • attempts fraudulent activity

  • fails age verification

  • requests delivery outside approved guidelines

Responsible Consumption

Please consume responsibly.

Effects may vary depending on:

  • individual tolerance

  • dosage

  • product type

  • metabolism

Start low and allow adequate time before consuming additional products.

Website Accuracy

While we strive to keep our website current, product descriptions, images, pricing, availability, and promotions may change without notice.

Product images are for illustrative purposes only.

Intellectual Property

All website content, branding, logos, graphics, photographs, and written materials are the property of Elevated Club NYC and may not be reproduced without written permission.

Limitation of Liability

Elevated Club NYC is not responsible for delays or service interruptions caused by circumstances beyond our reasonable control, including severe weather, emergencies, traffic conditions, or government actions.

Contact Us

Elevated Club NYC

160 Havemeyer Street
Brooklyn, NY 11211

Phone: (347) 585-1775

Website: ElevatedClubNYC.com

Stay Elevated.

Privacy & Safety

At Elevated Club NYC, protecting your privacy and ensuring a safe, professional delivery experience are core priorities. We are committed to handling your information responsibly while providing secure service to every customer.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Payment Methods
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